Refunds
Prepare clear refund requests for faulty, misdescribed, cancelled or undelivered purchases, and chase refunds that were promised but never paid.
RefundAI by ECOSOFT DIGITAL
Refunds, Returns, and Resolutions — Made Easier.
When a purchase goes wrong, know your options and your next steps. RefundAI helps you prepare refund requests, manage returns, resolve delivery problems, explore replacements and repairs, organise evidence, and write effective complaints.
- Free credits for new ECOSOFT accounts
- Rules with official sources
- Your details never sent to the AI
Faulty kettleExample Homeware · order •••0042
Ready to contact seller- Delivered3 Oct 2026 · Your fact
- Stopped heating15 Oct 2026 · Your fact
- Last day to reject for a full refund 4 days · 2 Nov 2026
- Refund request draftedReady for you to review and send
Example only. Your case uses your own dates and the rules for your country.
One assistant. More ways to resolve purchase problems.
Much more than refunds
Returns
Understand return windows, conditions, shipping and restocking fees, with a checklist and a return request ready to send.
Delivery problems
Missing, late, damaged, wrong or incomplete orders, and parcels marked delivered that never reached you.
Replacements and repairs
Compare refund, replacement, repair and store credit, and ask for the outcome you want, without giving up rights you may have.
Complaints and letters
Firm, factual letters, follow-ups, replies to refusals, escalations and phone-call scripts. You review and send every one.
Evidence organizer
Receipts, photos, emails, tracking and policies in one case file. Scan with your camera, capture your screen, and get an evidence index.
Deadlines and reminders
Return windows, cancellation periods and card-dispute limits worked out from your dates, with email reminders before they pass.
Free rules checker
Consumer rules for the UK, US, EU, Canada, Australia, New Zealand and Nigeria in plain words, each with its official source and the date we checked it.
How it works
From "something went wrong" to a letter you can send
Tell us what happened
Pick refund, return, delivery, replacement, complaint or evidence. Add the seller, dates and what went wrong. It takes a few minutes.
Add your evidence
Upload or scan receipts, photos, emails and policies. RefundAI reads them and shows you what it found, so you can correct anything.
See your options
The rules that apply, your deadlines, missing evidence, and the realistic options, from a full refund to a repair, each with its conditions.
Send it yourself
Get a firm, factual letter. Edit it, download it, send it yourself, then record the reply. RefundAI helps with the next step.
Sound familiar?
Everyday problems RefundAI helps with
A kettle stopped working after 12 days
Bought online in the UK. RefundAI shows the 30-day right to reject, the exact last day, and drafts a refund request.
The tracking says delivered, but nothing came
RefundAI explains who is responsible until the parcel reaches you and prepares a message for the seller, not the courier.
The shop offered store credit only
RefundAI shows when you may be entitled to more than a voucher, and helps you reply politely and firmly.
Approved refund, still not paid
RefundAI tracks the promised date, works out the deadline the rules give, and drafts a follow-up.
Sample letter
Firm, factual, and yours to send
- Only facts you confirmed. Nothing invented.
- Rules cited only from the library, with their source.
- Never threatening or misleading.
- Your name and address are filled in on your device, never sent to the AI.
- VVIP A Class: a second advanced model checks every sentence against your evidence.
Subject: Refund request – order EX-10042 (faulty kettle)
Dear Example Homeware customer service,
I am writing about order EX-10042, a stainless steel kettle delivered on 3 October 2026. On 15 October it stopped heating.
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, and I am within the 30-day period to reject faulty goods for a full refund. I am therefore asking for a full refund of £49.99 to my original payment method.
I can send a short video of the fault and my order confirmation. Please reply by 2 November 2026.
Yours sincerely,
[Your name]
Pay as you use
Simple prices in ECOSOFT credits
1 credit = $0.01. You always see the price and your balance before you press Proceed, and you are only charged for what succeeds. The same credits work in every ECOSOFT app.
| Action | Regular | VIP | VVIP A Class |
|---|---|---|---|
| Read evidenceper photo, or every 5 PDF pages | 25 | 300 | 2,000 |
| Case assessmentper assessment | 25 | 450 | 2,750 |
| Draft a letter or messageper draft | 25 | 300 | 1,750 |
| AI revision of a draftper revision | 25 | 200 | 1,000 |
| Analyse a seller's replyper reply | 25 | 450 | 2,750 |
- Creating and editing cases — free
- The rules checker — free
- Deadlines and email reminders — free
- Correcting what was read — free
- Editing letters yourself — free
- Every PDF and download — free
Regular uses fast, efficient AI models. VIP uses high-end models for harder documents and more polished letters. VVIP A Class uses the most advanced model, with a second advanced model checking every date, amount and sentence.
Privacy and honesty
Built to protect you and your evidence
Private storage
Evidence is stored privately and opened only through short-lived links for you.
Never altered
Each file keeps a fingerprint, so anyone can see it is exactly what you uploaded.
No false claims
RefundAI refuses to help invent, exaggerate or fake anything.
Delete any time
Delete a file, a case or everything. Closed cases are deleted after 12 months.
Questions
Frequently asked
Is RefundAI only for refunds?
No. RefundAI covers returns, delivery problems, replacements, repairs, store credit, complaints, evidence and deadlines. The name is short; the help is complete.
Does RefundAI contact the seller for me?
No. RefundAI prepares drafts. You review, edit and send every message yourself, then record what happened so RefundAI can help with the next step.
Is this legal advice?
No. RefundAI gives guidance, not guarantees, and is not legal, financial or tax advice. Consumer rights differ by country and change over time; every rule shows its official source and the date we checked it.
Can RefundAI improve my photos or receipts?
Never. RefundAI keeps your evidence exactly as you uploaded it, with a fingerprint that shows it was not changed, and it will not help with false or exaggerated claims.
What does it cost?
Your case, the rules checker, deadlines, reminders, editing and downloads are free. AI actions use ECOSOFT credits, shown before you press Proceed. New ECOSOFT accounts get free credits to start.
Which countries are covered?
The rules library covers the United Kingdom, United States, European Union countries, Canada (with Ontario), Australia, New Zealand and Nigeria. Elsewhere, RefundAI still organises your case and drafts letters, and says plainly that it has no rules for your country.
Something went wrong with a purchase?
Start a case in a few minutes. Your case, rules and deadlines are free; new ECOSOFT accounts get free credits for the AI steps.